Contracts And Chaos: Inside Uber's Customer Service Struggles

Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.

Can the 'Uber of Trash' Clean Up Its Own Business? - Bloomberg

Uber leak: Company used violence against its drivers to win favor over taxis - The Washington Post

Inspirational Women Leaders Of Tech: Rebecca Payne, Safety Group Product Manager At Uber On The 5 Steps Needed To Create Great Tech Products - The Product Manager

Customers PagerDuty

Uber Sues NYC Taxi Commission to Block Rate Hike for Drivers - Bloomberg

Wild Ride]

Episode 128: Scaling Product Operations with Blake Samic, Former Global Head of Product Operations at Stripe and Uber — Produx Labs

Court revives Uber/Postmates fight against AB5 for app-based drivers - FreightWaves

Uber shifted scrutiny to drivers as it dodged tens of millions in taxes - ICIJ

How Colombia's Crackdown on Uber Is Hurting Their Transportation Industry - Foundation for Economic Education